Delivery & Pickup - ItsCoolMart | School Uniforms & Accessories

At ItsCoolMart.com, we aim to provide you with a smooth and reliable shopping experience. This Delivery & Pickup Policy outlines the terms and conditions related to the shipping and pickup of products purchased through our website.

1. Delivery Policy:

Shipping Methods and Costs:

• We offer various shipping options to meet your needs. Shipping costs are calculated based on the weight, size, and destination of your order. You can view the available shipping options and their costs during the checkout process.

Delivery Timeframes:

• Estimated delivery times are provided during the checkout process. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions.

• Standard Shipping: Typically delivered within 5-7 business days.

• Expedited Shipping: Typically delivered within 2-3 business days.

• Overnight Shipping: Delivered the next business day.

Order Processing:

• Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.

2. Pickup Policy:

In-Store Pickup:

• For your convenience, we offer an in-store pickup option at select locations. You can choose this option during the checkout process.

• Once your order is ready for pickup, you will receive a notification email. Please bring a copy of this email and a valid photo ID to collect your order.

Curbside Pickup:

• We also offer curbside pickup at select locations. When you arrive at the designated pickup spot, please call the store, and a staff member will bring your order to your vehicle. Ensure you have your order confirmation email and a valid photo ID.

3. Delivery Restrictions:

PO Boxes and APO/FPO Addresses:

• We do not ship to PO Boxes or APO/FPO addresses. Please provide a valid residential or business address for delivery.

International Shipping:

• Currently, we only ship within India. International shipping is not available at this time.

4. Shipping Issues:

Damaged or Lost Packages:

• If your package arrives damaged, please contact our customer service team within 48 hours of delivery. Provide photos of the damaged packaging and product. We will work with you to resolve the issue promptly.

• If your package is lost, please contact us as soon as possible. We will initiate an investigation with the carrier and keep you informed throughout the process.

Incorrect Address:

• Ensure that your shipping address is accurate when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

5. Changes and Cancellations:

Changing Your Order:

• If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

Cancelling Your Order:

• Orders can be canceled within 24 hours of placement unless they have already been processed and shipped. To cancel an order, contact our customer service team.

6. Contact Information:

For any questions or concerns about our Delivery & Pickup Policy, please contact us at:

• Email: info@itscoolmart.com

• Phone: +916260311431

By using ItsCoolMart.com, you acknowledge that you have read, understood, and agree to be bound by this Delivery & Pickup Policy.

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